Frequently asked questions
  1) What do I need to view this Webcast?
  2) What support is available for users on Macintosh and Unix/Linux Based Operating systems?
  3) Why can't I hear Audio?
  4) What is a pop-up blocker and how do I disable it?
  5) Where can I download the latest streaming media players?


  What do I need to view this Webcast?

Minimum Requirements

Operating System Processor RAM Internet Browser Hardware Media Players Internet Connection

Windows XP

Windows 2000 1

Mac OS X2

Linux3

 Pentium Class 400mhz+ 64MB

Internet Explorer 6.0+

Firefox 1.0+

Mozilla 1.7.3+

Netscape 7.2+

Pop-up Blocking Software Disabled 4

AUDIO: Sound Card with speakers

VIDEO: Monitor with 800x600+ resolution support

Windows Media Player 6.4+ 5

RealPlayer 8.0+

Macromedia Flash Player 6+

56k Dial-up Modem+6


1 - Older Windows Operating systems including Windows NT / 98 / ME will most likely work but are not officially supported. Please consult http://support.microsoft.com/default.aspx?pr=lifesupsps to determine if your Operating system is still supported by Microsoft.

2 - Mac OS X must be used in combination with a supported Firefox Browser and RealPlayer.

3 - Most versions of the Linux Open Source OS will work in combination with a supported Firefox Browser and RealPlayer but due to the level of customization allowed in the OS we cannot guarantee success.

4 - The presentation is built on pop-upless technology, however the presenter may choose to use pop-up windows. In these cases, pop-up blocking software must be disabled for the presentation to work correctly. In many cases, holding down the "CTRL" key while opening the Webcast URL will temporarily disable your popup blocking software. Please consult the documentation for your popup blocking software to determine the correct way to temporarily disable it. Click here for more info.

5 - While Windows Media Player versions 6.4, 7, and 8 will work with the Webcast you must have Window Media 9 Codecs installed on your system in order for the presentation to play correctly

6 - 56k Dial-up Modem+. Presentations featuring Application Demonstrations will require audience members to have a higher bandwidth connection such as Cable Modem or DSL.



  What support is available for users on Macintosh and Unix/Linux Based Operating systems?

This presentation incorporates advanced multimedia features that allow elements such as slides, polling questions, surveys, and application demonstrations to be dynamically sent out and synchronized with the audio and/or video of the presentation. Certain standard browser plugins do not fully support these features in combination with Macintosh and Unix Operating Systems. As support for these features further develops this platform will incorporate these Operating Systems in the future. With this in mind, using a Firefox Web Browser in combination with RealPlayer will allow most Mac and Linux users to view the presentation.

In addition, presentations enabled with a live, non-streaming, phone option will work with Mac OS X and Unix/Linux in combination with a Firefox 1.0+ Internet browser.
Please note: Presenters may not offer this option with each Webcast.


  Why can't I hear Audio?

  • If you have internal speakers make sure they aren't muted
  • If you have external speakers make sure they are powered on and aren't muted
  • Make sure you did not lose Internet connectivity
  • Make sure you have the media player installed that you are attempting to use and the plugin is correctly installed in the browser
  • If you are using Windows Media Player and the player simply stops and/or gives you a generic 'error' message you may be missing an audio codec required to decode the presentation audio. Click here for the Microsoft Codec Installation Package
    Alternatively you can download the latest player here: http://www.microsoft.com/windows/windowsmedia/download/



  What is a pop-up blocker and how do I disable it?

Pop-up blockers are software programs that stop unsolicited "pop-up" browser windows from launching automatically. These windows often feature advertisements that can be an annoyance to users trying to browse the Internet, however some features of the Webcast may make use of pop-up windows to deliver key functionality. Depending on the software progam you have installed you may be able to add this site to a list of permissible Web sites where pop-up windows are allowed from.

It is common to have one or more pop-up blockers that you may be unaware of. Most pop-up blockers reside either in the system tray (lower right hand corner of your screen by the clock) or as a toolbar in Internet Explorer (at the top of your browser, go to VIEW and then "Toolbars"). These can be disabled in their options or preferences menus. (Common toolbars such as Google and Yahoo Companion have built in pop up blockers).

Please click here to review a list of the most popular Pop-up blockers and instructions on configuring them.

Also, if you are unaware of any other pop-up blockers that are running on your computer, you may want to see if you have personal firewall software running, such as Norton's Internet Security or ZoneAlarm. If you have either of these, they will also block pop-up windows.



  Where can I download the latest streaming media players?

- Windows Media Player - http://www.microsoft.com/windows/windowsmedia/download/
- RealPlayer - http://www.real.com   Read through each download page carefully to determine if you want the Free RealPlayer or Real's Premium Player
- Adobe Flash (for viewing Application Demonstrations) - http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash